Appointments : 917.809.5070

Frequently Asked Questions

FAQs

General

What is At-Home Denture Service?

Implant Dental Works provides At-Home Denture Services in an efficient and convenient way, allowing home bound patient to regain their function in the comfort of their homes.

Can I access this service if I am not insured?

Yes, our service is self pay, and we also assist in submitting your claim to the dental insurance of your choice.

Do you take insurance?

We will assist you in submitting your claim to the insurance company, but payment for services is done up-front

What forms of payment do you accept?

We accept cash, Debit, Credit, and payment plans with Care Credit and Cherry Finance.
Please note that payment with credit card carries a convenience fee of 3.5%

Will the cost change after I book?

No. Our pricing is transparent and all-inclusive. This means the price you will be asked to pay is the final price for that service. There are no hidden fees and we will never come back to you with a surprise charge.

How long does it take to be scheduled? When can I expect my appointment?

Our appointment are usually scheduled as soon as 24 hours and as far out as one week. Most patients are able to book their appointment within the same week, and often times within 24-48H.

Can I submit a Dental Claim to my insurance for ordering the dentures with you?

Yes, Implant Dental Works team will assist you in submitting your claim, even though no guarantee of reimbursement is given as each insurance company has it's own policy for reimbursement.

Scheduling Process

How does the scheduling process work?

Scheduling is simple and quick. The scheduling process is as follows :

1. Call us to find out if you are a candidate for our denture service.

2. Once your appointment request is received, we will get back to you within 24 hours with the open availabilities to choose from

3. Complete the payment for your Home visit

4. Our Team will come to confirm the information we took over the phone and confirm that you are a candidate for our At-Home Denture Services

5. Make the remaining payment for your denture service to start the process.

Do I need a referral from a physician to schedule?

No. A referral is not needed.

What happens during the home visit?

During the Home Visit, our team will confirm the information given over the phone, start a chart for the patient and confirm that the patient doesn't have any remaining teeth in the arch for which a denture is needed. We will also verify that no further surgeries are required such as bone smoothening surgery or a biopsy for a pathology noted during the evaluation.

Once the candidacy is confirmed, the patient or their decision maker help with the teeth selection and gum selection, which starts the process of fabrication.

Once this is all confirmed, the remaining balance for the service is paid and the process starts.

How long does the Home Visit take?

Usually, it takes around half an hour to an hour.

Are you able to schedule an urgent appointment?

In urgent situations, Implant Dental Works can arrange an emergency visit within 48 hours.

When and where do I make payment?

Payments are due to Implant Dental Works prior to services being rendered.

Am I eligible for a refund if I am unhappy with the service?

The initial home visit is not refundable. If the patient is deemed not a candidate for complete dentures because they have remaining teeth that was not disclosed during the phone call, or have a need for prior surgery to smoothen the bone or remove a pathology, the examination fee is not refundable.

Before processing the dentures, the patient and their decision maker's approval signature are collected to confirm that they are comfortable with the fit, function and esthetics of the dentures. Once the denture is processed, additional modifications are not possible besides minor adjustment.

How do I cancel an appointment or scheduling request?

Scheduled appointments must be cancelled by text only to our main line of communication 917.809.

Cancelling an appointment does not provide a refund for the booked service since the providers have dedicated that time for the service.